Remote support
We fix your computer problem without you leaving home
Remote IT support across Panama. Secure connection, same-day service, and we only charge if we solve it.
- ✓ Session started the same day
- ✓ Nationwide coverage, not just Panama City
- ✓ If we do not fix it, you do not pay
→ Connecting to remote machine...
→ AES-256 encryption enabled
→ Session authorized by user
● Support active
Diagnosis in progress...
10+
years in Panama
24h
average response
3,000+
sessions resolved
4.8★
average rating
Benefits
Why choose remote support?
You do not always need a technician to come to your home or office. We solve most software problems in minutes, by connecting to your computer with your authorization.
No waiting for a visit
We connect in minutes, not days. During business hours, most sessions start within an hour of your WhatsApp message.
All of Panama, not just the capital
We serve David, Chitré, Colón, Santiago and anywhere in the country with a decent internet connection.
You see everything we do
The session is visible on your screen. We explain every step and install nothing without telling you. When we are done, we close the connection.
If we do not fix it, you do not pay
If the problem needs physical work or cannot be solved remotely, we do not bill the session. That is our policy.
What is included
Every session covers what it needs to
Diagnose it, fix it, and leave your machine working. This is what we do in every session:
A full diagnosis of the problem
We identify the real cause, not just the symptom.
Fixed live
We work with you online until the problem is actually solved.
Cleanup where it applies
We remove temporary files, unnecessary software and any malware we find.
Basic security check
We verify that your antivirus, Windows Update and firewall are active.
Written recommendations
We send you a WhatsApp summary of what we did and what to watch out for.
48-hour follow-up
If the same problem comes back, we pick it up again at no extra cost.
Use cases
Problems we solve remotely
80% of technical incidents do not need an on-site visit. These are the most common ones we handle:
Slow computer
Machines that take forever to boot, open programs or browse, even though they used to be fine.
Viruses and malware
Pop-ups, strange browser redirects, encrypted files or suspicious behavior.
Email that will not work
Outlook, Gmail or Microsoft 365 that will not send or receive, asks for the password in a loop, or loses its settings.
Microsoft 365 setup
License activation, OneDrive and Teams configuration, calendar syncing.
Software installation
Office, antivirus, work tools or specialized software installed and configured properly.
Printers and Wi-Fi
Printers that stop printing, networks that will not connect, router configuration.
File recovery
Documents deleted by accident, an emptied recycle bin, OneDrive or Google Drive problems.
Quick advice
Short questions: how to set something up, whether a tool is safe, which antivirus to choose.
Do not see your problem on the list? We can probably solve that one too. Message us on WhatsApp →
The process
How remote support works
Four simple steps. Most sessions start within 30 minutes of your first message.
-
Tell us the problem on WhatsApp
Describe briefly what is happening. We reply with an estimated time, what we need from you and an approximate cost before starting.
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Download AnyDesk or TeamViewer
We send you the direct link to the free tool. Installing takes under a minute and leaves nothing running once we are done.
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Share the access code
The program generates a unique code. You give it to us and authorize the connection. Without your explicit authorization we cannot get in.
-
We fix it together
We work live while you watch the screen. We explain what we are doing. When we finish, we close the session and send you a written summary.
If at any point you want to stop the session, just close the program. You are in full control.
Security
Is it safe to give remote access to my computer?
It is the most common question, and the short answer is: yes, if it is done properly. These are the measures we take in every session:
End-to-end encrypted connection
We use AnyDesk and TeamViewer, the two leading tools worldwide. All communication is encrypted with AES-256.
Explicit authorization every session
We cannot connect unless you share a code that changes every time. We do not store access.
The session is visible throughout
While we are connected you see our cursor move and everything we do. If you do not like something, you cut the connection with one click.
Nothing left running
When we finish we close the session and, if you prefer, help you uninstall the remote software. Nothing stays active.
Professional confidentiality
We have been in this business for more than 10 years. Our reputation depends on treating your information discreetly.
Testimonials
What people who used the service say
"They solved an Outlook problem I had been fighting with for three days. In 40 minutes it was working, and they explained what had happened."
Carlos R.
Accounting office, San Francisco
"My laptop was very slow. They fixed it remotely in a single session and now it runs well again. Very clear and honest service."
María G.
Independent professional
"We have been on their corporate plan for a year. We used to lose hours on every incident. Now we sort it out over WhatsApp and get back to work."
Luis A.
Small business, 8 employees
For business
Do you need ongoing support for your company?
For small businesses, offices and professionals with several machines, we offer a monthly plan with unlimited remote support, preventive maintenance and basic monitoring.
Request a tailored proposal- ✓ Unlimited remote support during business hours
- ✓ Priority attention (response in under 30 minutes)
- ✓ Scheduled monthly preventive maintenance
- ✓ An up-to-date inventory of machines and licenses
- ✓ Advice on hardware and software purchases
- ✓ On-site visits when needed, at no extra cost
Frequently asked questions about remote support
How much does a remote support session cost? ▾
It depends on the type of problem. Most incidents are handled at a flat rate, which we tell you over WhatsApp before starting. No hidden charges and no surprises.
What are your hours? ▾
Monday to Friday from 8:00 to 18:00 and Saturdays from 8:00 to 14:00 (Panama time). For urgent cases outside those hours, ask us about availability.
What do I need for remote support to work? ▾
Just an internet connection and permission to allow remote access. We work with secure tools such as AnyDesk, TeamViewer and RustDesk. We guide you step by step if it is your first time.
Is it safe to give remote access to my computer? ▾
Yes. Access is temporary and you control it at all times. It only starts with your authorization and you can end the session whenever you want. We never connect without your permission.
Do you support Mac or only Windows? ▾
We work mainly with Windows. On Mac we provide software support such as email, settings and Microsoft 365.
What if the problem needs a physical repair? ▾
If we find the problem is hardware, we tell you straight away. We can arrange an on-site visit or pick up the machine. In that case, the initial remote check is not charged.
Can you help with Microsoft 365 or corporate email? ▾
Yes. It is one of our most requested services. We set up accounts, OneDrive, Teams, mobile syncing and full migrations.
How long does a remote session take? ▾
It depends on the problem. Anywhere from 30 minutes to 2 hours. Simple configurations are quick; complex problems can take longer.
Do you work with companies that have several machines? ▾
Yes. We offer monthly plans for companies with ongoing remote support. It is ideal for keeping several machines running without interruptions.
What payment methods do you accept? ▾
Yappy, bank transfer, ACH and card. We send you the details once the session is finished.
Ready to get your problem solved?
Message us on WhatsApp now. We reply in minutes and tell you what can be done remotely, how long it takes and what it costs. No commitment.
Start a session on WhatsAppOr call us directly on 6888-6778 · Mon–Fri 8am–6pm